Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website at nexgenfc.tech (the "Site"), operated by NexGen FC ("NexGen", "we", "our", or "us"). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site.

2. Our Services

NexGen FC provides custom software engineering, business automation, operational platform design, and systems integration services. Information on the Site is provided for general informational purposes and does not constitute a binding offer, quotation, or commitment to provide services.

3. Project Engagements

Submitting an inquiry or booking a discovery call does not create a client relationship. Any paid engagement is governed by a separate written agreement or statement of work that defines scope, deliverables, timelines, fees, and acceptance criteria. If that agreement conflicts with these Terms, the written agreement prevails for the engagement.

4. Payments, Fees & Taxes

• Fees: Fees, milestones, and payment schedules are set out in the applicable proposal, statement of work, or invoice. Unless stated otherwise, all amounts are quoted and payable in Indian Rupees (INR).
• Payment Processing:Online payments are processed by Razorpay, a third-party payment gateway, using the payment methods displayed at checkout. We do not store your card, UPI, or bank account details. Your use of Razorpay is subject to Razorpay's own terms and privacy policy.
• Other Payment Methods: If you prefer to pay by a method other than Razorpay, such as a direct bank transfer, email info@nexgenfc.tech to request our bank account details. We share these details only by direct email, so please confirm them with us before sending any transfer.
• Taxes: Unless your proposal or invoice states otherwise, quoted fees are the total amount payable. You are responsible for any taxes, withholding, or duties that apply to you in your own jurisdiction. If taxes become applicable to our services, they will be shown separately on the invoice. We issue an invoice or receipt for each payment received.
• Due Dates: Invoices are payable within the period stated on the invoice. If an invoice remains overdue after written notice, we may pause work until the overdue amount is settled.
• Failed Transactions: If a payment fails but your account is debited, the amount is typically reversed by your bank or the payment gateway within 5-7 business days. If it is not, contact us with your transaction ID and we will help resolve it.
• Authorized Use: You confirm that you are entitled to use the payment method you provide. Bank charges, foreign exchange fees, and currency conversion costs imposed by your bank or card issuer are your responsibility. If you have a concern about a charge, please contact us first so we can resolve it before a dispute is raised with your bank.

5. Cancellations, Refunds & Delivery

• Cancellation: You may cancel an engagement by written notice to info@nexgenfc.tech. Fees for work performed up to the date of cancellation, and any non-cancellable third-party costs already incurred on your behalf, remain payable.
• Refund Eligibility: On written request, advance payments for work that has not yet started may be refunded, less any non-recoverable payment gateway charges. Fees for completed work and milestones already delivered are non-refundable. Duplicate or erroneous charges are refunded in full.
• Unsatisfactory Deliverables: If a deliverable does not meet the acceptance criteria agreed in writing and you notify us of this in writing promptly after delivery, we will first correct it within a reasonable period at no additional cost. A refund will be considered only if we are unable to do so.
• Refund Processing: Approved refunds are issued to the original payment method, typically within 5-7 business days of approval. Your bank or card issuer may take additional time to reflect the credit.
• Our Right to Decline: We may decline or end an engagement at our discretion, for example if the scope is unclear or payment is not received. In that case, we will refund amounts paid for work we have not performed.
• Delivery: Our services are delivered digitally. No physical goods are shipped. Deliverables are provided through the means agreed in the statement of work, such as repository access, hosted environments, documentation, or email, on the timelines agreed for the engagement.

6. Acceptable Use

When using the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of applicable regulations.
• Attempt to gain unauthorized access to the Site, its servers, or connected systems.
• Interfere with, disrupt, or overload the Site's infrastructure, including through abusive automated requests.
• Introduce malware or other harmful code, or probe the Site for vulnerabilities without our prior written permission.
• Submit false, misleading, or fraudulent information through our forms or booking tools.

Responsible, good-faith access by search engines and AI agents, as described in our robots.txt and llms.txt, is permitted.

7. Intellectual Property

All content on the Site, including text, case studies, engineering library articles, graphics, logos, and code, is owned by or licensed to NexGen FC and is protected by applicable intellectual property laws. You may view and share links to the Site and quote short excerpts with attribution and a link back to the source. Any other reproduction, distribution, or commercial use requires our prior written permission.

Ownership of work product created for a client is determined by the written agreement for that engagement. Unless that agreement says otherwise, rights in deliverables transfer to the client only after all fees for the engagement have been paid in full.

8. Information You Submit

You are responsible for the accuracy of information you submit to us. Please do not send passwords, access credentials, or regulated personal data (such as financial or health records) through the Site's forms or by email during initial inquiries. We handle the information you do share as described in our Privacy Policy and treat client business information as confidential.

9. Case Studies & Technical Content

Case studies, metrics, and engineering articles describe results and approaches in specific contexts. They are provided for information only. Outcomes depend on each organization's systems, data, and processes, and past results do not guarantee future performance. Technical content does not constitute legal, financial, or professional advice.

10. Third-Party Links & Services

The Site may link to or integrate third-party services, such as calendar booking tools and hosting providers. We do not control these services and are not responsible for their content, availability, or practices. Your use of them is subject to their own terms and policies.

11. Disclaimer of Warranties

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, NexGen FC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business, arising from your use of or inability to use the Site. Where we are found liable in connection with an engagement, our total liability is limited to the fees you paid for the specific services giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless NexGen FC from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.

14. Governing Law

These Terms are governed by the laws of India. Subject to any mandatory rights you have under the laws of your place of residence, the courts of competent jurisdiction in India will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Site.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.